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Terms of Sale

This section sets out some terms which apply to your purchase of goods from us through the website.

You make an offer to purchase a product from us by completing the staged process on the website as set out below:

  • Adding product to your shopping basket
  • Enter login details
  • Enter billing address details
  • Enter delivery address details
  • Confirmation of order

Your order is only an offer to purchase goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your order contains a series of offers for each product individually. On receipt of your order, we will send you an order acknowledgement email to the email address which you provide in the order process.

This order acknowledgement email will contain your order number, details of the goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase goods.

Before we can accept any offers we must receive full payment of the price of the goods.  Where you select to pay by credit or debit card we will process the payment at the time of preparing your goods for despatch.

An Order Despatch email will be sent and payment taken from your credit/ debit card when we have checked our stocks and can confirm we have the goods you ordered. This is the point when we have agreed to a contract with you.

Before an order can be accepted we must receive full payment and will process your credit/debit card as we prepare your goods for despatch. Once you receive the Order Despatch email this will act as confirmation that your item(s) have been sent and will list any goods that are unavailable. We reserve the right to refuse any order prior to despatch.

For orders placed within the EU, all prices shown at roseandwillard.com include the applicable VAT rate.  For any queries around VAT, we recommend contacting HM Customs on 0845 010 9000, or for more information you can also visit hmrc.gov.uk/vat

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