FREE SHIPPING ON ALL UK MAINLAND ORDERS OVER £150

FAQs

If you have any questions that are not addressed here please feel free to contact us at theteam@roseandwillard.com and we shall be happy to help.

PLACING AN ORDER

Do you have a size chart?

Yes. Fit is central to what we do. We include measuring guides per size for all our garments; these size guides can be found on each respective product page.

How do I find out about the style, fit or fabric of a specific item?

We include detail on each product page. For further information please contact theteam@roseandwillard.com.

Where are your products designed & manufactured?

At Rose & Willard we design all our pieces at our London studio. While we have had some pieces made in Europe over 90% of our product is London made. All our styles are now crafted with care by our team at our London studio.

Are your products ethical?

Yes. There is absolutely no garment worker exploitation anywhere along our value chain. We have close relationships with any suppliers and personally check their operations. We believe it is important to be kind to the people we work with.

Are your products eco friendly and sustainable?

Yes. We try to be as kind to the environment as possible. We source all our materials in as sustainable a way as possible. We keep our carbon footprint to an absolute minimum. This involves keeping our supply chain as short as possible; we work with local suppliers. We eschew waste and keep all leftover fabric and trims and find ways to re-use them. If we can't find a use for anything we don't use we donate anything leftover to fashion and design students. Any samples we don't need to keep are donated to women's charities.

Can you offer customisations?

Yes. We have an in-house team of exceptionally skilled seamstresses. They can alter hem lengths and make other adjustments. For more bespoke requests please email theteam@roseandwillard.com.

Can I talk to someone before I place my order?

You can contact the team by email at customer theteam@roseandwillard.com. We will respond to your query as soon as possible.

Is it possible to order by telephone?

Yes. Please call 020 8691 9009 and we will be happy to help.

Is the site secure?

Yes. Our site technology uses state-of-the-art protection software.

How do I cancel or change my order?

Although orders cannot be modified or cancelled once they have been placed, we do offer exchanges.

What credit cards do you accept?

We accept Visa, Mastercard, American Express as well as Maestro debit & credit cards.

Do you accept PayPal?

Yes.

What if there is a problem with my order?

If you have a problem with your order please email the team at theteam@roseandwillard.com.

I have forgotten my password, what should I do?

Enter your email address, click 'Forgotten Password' and a new password will be emailed to you. After logging in you will have the option to change this password.

TRACKING & DELIVERY

To which countries do you deliver?

We ship globally and to almost all destinations.

How much does delivery cost?

To view all of our delivery costs, along with shipping methods and delivery times, please visit our Delivery & Returns page.

Do I need to sign for my delivery?

Yes, for security, all packages dispatched will require a signature on receipt. This way we can be sure that they reach you.

Do you deliver in the evening?

We offer evening delivery to certain locations only. To see all our delivery information please visit our Delivery & Returns page.

Do you deliver on Saturdays?

We offer Saturday delivery to certain locations only. To see all our delivery information please visit our Delivery & Returns page.

How do I track my order?

You will receive confirmation by email after your order has been placed. This will be followed by further communication after your order has been dispatched and when it is en route. You can also track your package using the tracking number provided with your order confirmation.

How do I return or exchange unwanted items?

We have tried to make returning and exchanging items as easy as possible. Please see our Delivery & Returns page on this site for details. The packaging in which your original order was sent is reusable and step-by-step instructions are provided on our returns form, which was included with your order. We also offer exchange for any of our other products.

Where should I send my returns?

Rose and Willard
Studio 22, Unit 10
Elizabeth Industrial Estate
Juno Way
London
SE14 5RW
United Kingdom

 

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