Cookies & Privacy

We take your privacy and any information you provide us with very seriously.


In order to improve your experience when shopping on the website we use cookies. A cookie is a piece of information our website will place on your computer’s hard drive that can track your movements while you are on the website. It will also enable you to be recognised when next you visit our website.

Cookies are stored in order for us to continually improve our website and provide a better online shopping experience for you.  If you want to delete any cookies that are already on your computer please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Please note that by deleting cookies or disabling further cookies you may lose retained information, e.g. any items stored in your shopping basket. 

Further information about controlling or deleting cookies visit www.aboutcookies.org

Privacy Statement

Rose & Willard takes your privacy very seriously.  We work hard to ensure that we only use your information in the ways that you want us to.  This privacy statement explains what information we collect on the Rose & Willard website at roseandwillard.com, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used, which are not answered by this privacy statement, please contact us at theteam@roseandwillard.com.

Should you choose to register your details with us, as a Rose & Willard subscriber, you will only ever receive marketing messages that we believe will be of interest to you. If you decide that you no longer want to receive our emails you can unsubscribe at any time by logging into your account, clicking on email preferences, then un-ticking the appropriate check boxes and clicking on update. We will never sell your details to an unconnected third party for marketing purposes.

How we use your information 

When you place an order with us we collect certain information which is required to allow us to process your transaction. This includes your personal details, order details and details of your address(es).

We will use this information to process your transaction and dispatch your order. We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.

You can choose to sign up for our newsletter and to receive other marketing communications from us. By agreeing to receive this information you consent to receive marketing communications from us using the contact method you have provided.

On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further.

For quality control and training purposes we may monitor or record your communications with us.

We will keep your information only for as long as is reasonably necessary for these purposes.


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